This eLearning Technology post reminds me of a tech support cartoon that has made the rounds at work.
It also touches on an issue that has been preoccupying me lately. When the technologies we are using in libraries are changing so rapidly, how can I as a trainer help library staff learn new skills, not as singular steps to master a particular tool/product/application, but to approach them as classes of tools/products/applications that share certain conceptual characteristics, but always evolving slightly different variations? Can I?
A particularly harrowing (as in seriously-lost-my-nerve-and-considered-becoming-a-barrista-instead harrowing) class where I tried to use the old "reference source evaluation" (a good, traditional library skill, right?) as a model for dealing with new web applications. It turned into a "why can't you tell me exactly how to use this thing for my library" grilling. Well, um, not because I'm a tongue tied fool up here, but because I don't know your context, or what you need. You know that.
An interesting product of the class was a discussion of generational differences, "head space", and the socio-cultural baggage we all bring with us to technology. I only wish I knew how to advance the discussion.
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